Shipping policy
At Savv Jolie, we aim to deliver your skincare essentials as quickly and smoothly as possible. Please review our shipping policy for details on processing times, shipping methods, and what to expect when placing an order with us.
1. ORDER PROCESSING TIME
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- During peak seasons or promotions, processing times may be slightly longer.
- Once your order is processed, you will receive a confirmation email with tracking information.
2. SHIPPING RATES & DELIVERY TIMES
We offer standard and expedited shipping options within the United States and select international locations.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Rates vary by destination |
| Expedited Shipping | 2-3 business days | Rates vary by destination |
| International Shipping | 7-21 business days | Rates vary by destination |
- Shipping times may vary based on carrier delays, weather conditions, or holidays.
- Some international orders may be subject to customs duties or taxes, which are the customer’s responsibility.
3. ORDER TRACKING
- Once your order has shipped, you will receive an email with tracking details.
- Please allow 24-48 hours for tracking updates to reflect in the carrier’s system.
- If you have not received your tracking information within 5 business days, please contact us at savvjolie@gmail.com.
4. SHIPPING RESTRICTIONS
- We do not ship to P.O. Boxes or APO/FPO addresses at this time.
- Some products may have shipping restrictions due to international regulations. If your country has specific import restrictions, please check before ordering.
5. LOST, DAMAGED, OR STOLEN PACKAGES
We are not responsible for lost, stolen, or damaged packages once they leave our warehouse. However, if you experience an issue:
- Lost or Stolen Package: Please check with your local post office and neighbors first. If the package is marked delivered but missing, we recommend filing a claim with the carrier.
- Damaged Package: If your order arrives damaged, please email us at savvjolie@gmail.com within 48 hours of delivery with photos of the packaging and damaged items.
6. INTERNATIONAL SHIPPING & CUSTOMS
- International orders may be subject to customs duties, import taxes, and clearance fees, which vary by country.
- These fees are the responsibility of the customer and are not included in the shipping charges.
- We are not responsible for customs delays or any package refused by customs authorities.
7. CHANGES & CANCELLATIONS
- Orders cannot be modified or canceled once they have been processed for shipping.
- If you need to update your shipping address, please contact hello@savvjolie.com ASAP before your order ships.
8. CONTACT US
If you have any questions about your order or shipping, feel free to contact us:
📧 Email: hello@savvjolie.com
📍 Business Name: Savv Jolie
