Refund policy
At Savv Jolie, we strive to ensure customer satisfaction with our clean and effective skincare products. Please read our Return & Refund Policy carefully before making a purchase.
WHAT IS YOUR RETURN POLICY?
We offer a product-only refund (minus any shipping costs) within 30 days of your order. Unfortunately, we do not accept returns or exchanges on bundles, deals, or discounted items.
To be eligible for a return, your item must: ✔️ Be in its original packaging, including the cap and box.
✔️ Be unused, unopened, and in the same condition you received it.
✔️ Include the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
To start a return, please contact us at savvjolie@gmail.com. Returns must be safely secured when shipping, and you should obtain a return tracking number. We are not responsible for lost or damaged return packages.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery and contact us immediately if:
- Your item arrives defective, damaged, or broken.
- You receive the wrong product.
We will evaluate the issue and work to resolve it as quickly as possible.
EXCHANGES
We do not offer direct exchanges. If you would like to exchange an item, we recommend:
- Returning your current item following the return policy.
- Placing a new order for the desired item once your return is approved.
REFUNDS
Once we receive and inspect your return, we will notify you via email if your refund is approved.
- Approved refunds will be processed within 10 business days to your original payment method.
- Please note, it may take additional time for your bank or credit card company to reflect the refund.
- If more than 15 business days have passed since approval, please contact us at hello@savvjolie.com.
CONTACT INFORMATION
For any return or refund inquiries, please reach out to us at: 📧 Email: hello@savvjolie.com
📍 Business Name: Savv Jolie
We appreciate your understanding and support for clean, safe, and effective skincare! 😊
